By the end of next year, Airbnb is aiming to verify every single one of the 7 million listings on its platform as a step toward a major policy shift to increase users’ trust and safety. Unfortunately, the policy shift comes after an accident that took place on Halloween in a rented Airbnb, with the Halloween fun ending quickly and the screams becoming real after five people got killed.
Not only that, but the website has been getting reports about scammers taking advantage of renters. After uncovering a nationwide web of deception that led to people questioning the company’s refund policies and verification process, the company had no other option but to take some decisions to earn back the world’s trust. After all, if you’re seeking an apartment to be your home away from home for a couple of days, you’re looking to find the king-sized bed and the view that you were promised. The website has over 7 million listing, and they’ll be checking every single one — but they’re ambitious, and they’ve already set one year for this plan. And no, that doesn’t mean that they’ll be sending an employee to check every single property. Instead, the company is hoping to achieve this through company monitoring, and of course with some help from the community. After an Airbnb stay, guests will be asked to answer questions about the place to verify the listing.
Whether you’re using the website as a host or as a guest, the new policies will surely affect you. Starting now, the properties will be verified for accuracy of photos, address, details, cleanliness, safety, and amenities. The reviewed rentals that succeed in meeting the company’s new standards will be clearly labeled by December 15th, 2020. As of next month, if you’re staying in an Airbnb as a guest and you don’t think it meets the accuracy standards, the company will give you the right to rebook another place or get a refund. The policy changes come after the website announced the ban of “house parties,” besides launching a 24/7 Neighbor Hotline that will allow guests to reach an Airbnb employee from anywhere in the world. This service will be fully rolled out as of next year.
The company has a vice president of “trust” who led the new efforts in response to the Halloween party massacre, and they have their eyes on a new goal: regaining the trust of the world. In the age where nothing is easier than scamming people on the internet, Airbnb has got to face some challenges. The crucial part is taking action and initiative towards smarter solutions, and they’re on the right track.
Source: Business Insider